.Here’s a clear, professional Store Credit–Only Refund Policy you can place directly on your website (WooCommerce-friendly and easy to understand). You can adjust the brand name or timeframes as needed.
Refund & Return Policy
Store Credit Only
All approved returns are issued store credit only. We do not offer cash refunds, credit card refunds, or exchanges.
Store credit:
- Will be issued once the returned item is received and inspected
- Never expires
- Can be used toward any future purchase on our website
Return Eligibility
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in the original packaging
- Return requests must be initiated within [14 / 30] days of delivery
Items that show signs of use, damage, or alteration may not be approved for store credit.
Return Shipping
- Customers are responsible for all return shipping costs
- Original shipping charges are non-refundable
- We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments
Non-Returnable Items
The following items are not eligible for return or store credit:
- Custom or personalized items
- Clearance or final sale items
- Gift cards
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We’ll make it right as quickly as possible.
How to Start a Return
To initiate a return, please contact us at:
support@backwater360.com
Include your order number and reason for return.
Policy Acceptance
By completing a purchase on our website, you agree to this Refund & Return Policy.